Customer Support

sales@microless.com
+971 4 455 9366
JLT, Cluster Y, Lakeshore Tower
N
NITIN
Reviewed : Jul 20, 2021
" Nothing In stock / False delivery Date "
1 / 5
Negative
190
I ordered a motherboard online on uae.microless.com on 17th Jul which clearly stated delivery next day i.e. 18th Jul 2021 as per the website. After clicking on add to cart the delivery date was changed to 19th Jul, and after making the payment the delivery date again was changed - Estimated Delivery Date: Tuesday, Jul 20 - Wednesday, Jul 21.

I then contacted the customer service on telephone and also sent an email to the customer support with the screen shot and I only receive automat
ed response as below
Your request (xxxxx) has been updated. To add additional comments, reply to this email.
I again called the customer service and they called me back to inform they will deliver the product on 19th Jul. On 19th morning I called again to reconfirm and was assured that the delivery is already arranged for evening.
Then in the afternoon we called to check what time the courier would be delivered and was again informed by late evening.
At around 5 pm I realized the office may close and then the next few days are Eid holidays so I called back again and at this time was informed that the delivery is not possible because the product is not received as it is out of stock. I asked if I cancel and want a refund they informed after 14 days .Even now if I place an order the website says delivery on 22nd Jul ( today is 20 jul) 1 day increase as today is holiday.
What is surprising is online shows in stock whereas once you place the order its out of stock. The customer service Mr Kamal told me on 19 Jul that they can only confirm the delivery date on 24th Jul as its not in stock.
Please stay away from this website as they are not bothered to deliver on time or call or email the customer to apologize for the delay. They expect the customer to keep following up with them.



Shopped at MICROLESS.com : July, 2021
Order ID : 1XXXX2
Rating Summary
  • Product Availablity
  • Website Usability
  • Trustworthiness
  • Payment Options
  • Speed of Delivery
  • Customer Support
  • Returns & Refunds


This review is the subjective opinion of a SpotReviews member and not of SpotReviews.ae
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